Exchanges and Returns

Exchanges and Refunds

We will gladly exchange or refund all full-priced items within 14 days of purchase. All items must be in original, unworn condition and not been worn, damaged or washed. Refunds and exchanges will only be processed once returned orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. Please note we do not refund sale goods, these are final sale items and can't be returned or exchanged. This includes sample sale goods. Sample sale goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the sample sale the customer is aware that the goods cannot be returned or exchanged.

Please note: we are not responsible for exchanging/returning items purchased via our stockists. 

 

How to return your order

To apply for a return or exchange, please email us at info@chasingrivers.com.au with your original order details as well as a reason as to why you wish to return or exchange your purchase. Refunds will be made to the original purchaser’s credit card or paypal account. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery. Chasing Rivers does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

Please send returns to:

PO Box 3404,
Bracken Ridge QLD 4017
Australia